Use your true identity
Nextdoor's Member Agreement requires that every member use their full, real name on Nextdoor.
By real name, we mean the first name that you use when introducing yourself to neighbors, friends, and colleagues and your legal last name.
- Listing the name of your business or organization. Business and service information should be added to your Nextdoor profile.
- Including professional titles. Professional information should be added to your profile.
- Adding educational degrees
- Using initials or an abbreviated version of your last name is always prohibited
We recognize that some people are primarily known by something other than their given first name:
- It would be acceptable for the catcher of the San Francisco Giants to use the name "Buster Posey" rather than Gerald Posey, the name on his birth certificate.
- It would be acceptable for the football player "J.J. Watt" to use his initials as his first name, since that is how he introduces himself.
One of Nextdoor’s goals is to encourage more connections between neighbors in real life. That's why adding your profile photo and completing your profile are so important.
Sharing a recent photo and information about yourself on your profile helps strengthen these connections and builds a sense of community. This also helps your neighbors connect you to your presence on Nextdoor when they encounter you on the street, in a park, or at a community meeting.
- We recognize that for different reasons, some people are uncomfortable sharing a photo of themselves. It is all right to upload an alternative, representative image as long as it is appropriate for a general audience, not promotional or offensive, and you have the rights to post the image.
- Nextdoor reserves the right to remove profile photos that neighbors find intimidating, offensive, or inappropriate.
- Profile fields, except for street name, are optional. You may post only information that you are comfortable sharing. No one will be removed from Nextdoor for not posting a profile photo or for not completing their profile, but it's more neighborly to add as much information to your profile as you feel comfortable sharing!
We have found that members strongly prefer when they know exactly who they are communicating with rather than having to guess which half of a couple posted a message or is reading their replies. Spouses are encouraged to create individual accounts rather than share a single membership.
However, while your neighbors may prefer that you create two separate accounts, it is not required. We do not plan to remove members who do not follow this guideline, as long as the first and last names of both account owners who are posting are listed on the account.
Businesses and services
Nextdoor allows businesses and individuals providing services to create or claim their business page on Nextdoor. These pages allow local businesses and individuals providing services to have a presence in their Nextdoor neighborhoods, while keeping neighborhood conversations private to the residents that live there.
There are two ways to manage your business page:
- If you have a business for which you use a business email address that is different from your personal email address, then you should create a business account to create or claim your page.
- If you are a casual service provider (e.g. weekend dog-walker or seller of seasonal decor) or you use your personal email account to manage your jobs or orders, then use your member account to create or claim your business page.
HOAs and local organizations
Membership in Nextdoor neighborhoods is reserved for residents. If you are a leader in a Homeowner's Association, a Neighborhood Association, or other local organization and are posting in your official capacity, simply make that point in your post. You can also add your affiliation with the organization to the biography section of your profile.
Nextdoor partners with public agencies across the country, providing them with a custom Nextdoor interface that allows them to share important updates and request information and/or action from residents. With Nextdoor for Public Agencies, your local public safety or administrative agency can target messages to individual neighborhoods.
Neighborhood discussions remain completely private to you and your neighbors. Agency staff can only see their own posts and replies to their posts. Agencies also cannot access your personal information.
If you are a public agency representative interested in partnering with us, or if you are a Nextdoor member and would like to introduce us to your local public safety officials, please email our team.