My neighbors are having trouble joining
Though we’re continually receiving updates to our mapping database, we may not have mapping data available for the entirety of your area. This happens most frequently in newly developed neighborhoods.
If your neighbor attempts to join at an address that is not yet mapped in our database, they may be given the option to self-plot their address at the time of registration. If this option is not available, they'll be prompted to fill out a form that notifies us of the missing address. Sometimes we'll also ask for a Google Map depicting their address to help us out. We'll use the information they submit to update the map and make sure your neighbor is able to join as soon as possible.