How can we help you?

Getting started

  • Join Nextdoor

    Nextdoor is the private social network for you, your neighbors and your community. It's the easiest way for you and your neighbors to talk online and make all o...

    Jan 18, 2017 03:11AM PST
  • I don't live in the neighborhood I was invited to

    Nextdoor makes it easy for friends and family to join, regardless of where they live. If you've received an invite from someone outside of your neighborhood, y...

    Feb 03, 2017 11:52AM PST
  • Verify by credit or debit card

    Nextdoor can instantly verify your home address by comparing it to your credit or debit card billing address. If you choose to verify by credit or debit card, w...

    Nov 10, 2016 03:16PM PST
  • How are Nextdoor neighborhoods created?

    When you join Nextdoor, one of two things will happen: You will be automatically included into an established Nextdoor neighborhood, Or, you will be asked ...

    Jan 18, 2017 03:21AM PST
  • Choosing a name for my Nextdoor neighborhood

    Here are a few guidelines that will help you to select the best name for your new Nextdoor neighborhood: Use the official or generally accepted name of...

    Aug 13, 2014 05:02PM PDT
  • Help tour for your Nextdoor homepage

    Need a little help navigating your Nextdoor homepage? Take a tour to guide yourself through the core features of your Nextdoor website. This tour covers: T...

    Jul 13, 2016 11:24AM PDT
  • What's the difference between pilot and launched neighborhoods?

    When a Nextdoor neighborhood website is first created, the neighborhood is given “pilot” status. The neighborhood remains in pilot status until 10 members have ...

    Jan 18, 2017 03:26AM PST
  • Why do Nextdoor neighborhoods have a 21-day pilot period?

    Sometimes founding members create a Nextdoor neighborhood just to test out the website, and then never come back. In other cases, they may begin with the best o...

    Feb 06, 2017 02:48PM PST
  • Extending your pilot period

    We know it can sometimes take more than 21 days to invite your neighbors and get them to sign up. That’s why we’re happy to extend your pilot period for you. Em...

    Jan 18, 2017 03:31AM PST
  • What happens when a pilot neighborhood expires?

    Founding members are given 21 days to recruit at least 9 of their neighbors to join in and launch their Nextdoor website. Until the neighborhood is launched, it...

    Jan 18, 2017 03:32AM PST
Contact Us

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