How can we help you?

Getting started

  • Join Nextdoor

    Nextdoor is the private social network where neighbors work together to build stronger, safer, happier communities, all over the world. And, it's free. You ca...

    Apr 18, 2017 01:22PM PDT
  • I'm in the wrong neighborhood

    When we hear from you that you're "in the wrong neighborhood," there is typically one of four things going on: The neighborhood map is wrong, showing your ...

    Mar 14, 2017 10:54AM PDT
  • How are Nextdoor neighborhoods created?

    When you join Nextdoor, one of two things will happen: You will be automatically included into an established Nextdoor neighborhood, Or, you will be asked ...

    Jan 18, 2017 03:21AM PST
  • Choosing a name for my Nextdoor neighborhood

    Here are a few guidelines that will help you to select the best name for your new Nextdoor neighborhood: Use the official or generally accepted name of...

    Aug 13, 2014 05:02PM PDT
  • What's the difference between pilot and launched neighborhoods?

    When a Nextdoor neighborhood website is first created, the neighborhood is given “pilot” status. The neighborhood remains in pilot status until 10 members have ...

    Jan 18, 2017 03:26AM PST
  • Why do Nextdoor neighborhoods have a 21-day pilot period?

    Sometimes founding members create a Nextdoor neighborhood just to test out the website, and then never come back. In other cases, they may begin with the best o...

    Feb 06, 2017 02:48PM PST
  • Extending your pilot period

    We know it can sometimes take more than 21 days to invite your neighbors and get them to sign up. That’s why we’re happy to extend your pilot period for you. Em...

    Jan 18, 2017 03:31AM PST
  • What happens when a pilot neighborhood expires?

    Founding members are given 21 days to recruit at least 9 of their neighbors to join in and launch their Nextdoor website. Until the neighborhood is launched, it...

    Jan 18, 2017 03:32AM PST
  • Locate your address on a Google map

    Though we’re continually receiving updates to our mapping database, sometimes our mapping data is incomplete and there are missing residences on the neighborhoo...

    Jan 18, 2017 03:35AM PST
  • Create a Google Map to show my neighborhood boundary

    It used to be that to change your neighborhood boundary, you had to contact Nextdoor support with a Google Map showing the boundary you wanted. The good news i...

    Dec 14, 2016 10:00AM PST
Contact Us

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