How can we help you?

Errors and known issues

  • Error: "We’re sorry, something went wrong and we can’t display this page"

    If you're having trouble logging into Nextdoor, or you see the error "We're sorry, something went wrong and we can't display this page" after logging in, it's l...

    Dec 07, 2017 08:43AM PST
  • Nextdoor can't find my address on the map

    Though we’re continually receiving updates to our mapping database, sometimes our mapping data is incomplete and we're missing certain residences from the neigh...

    Feb 22, 2017 09:25AM PST
  • Confirm your email address

    When you join Nextdoor, you must confirm your email address by clicking on the confirmation link that we send you in an email. Email confirmation is separate fr...

    May 02, 2017 02:10PM PDT
  • I didn't receive an email notification for my post

    While we send email and/or push notifications to your neighbors when you post a message based on their email and push notification settings, we do not send you ...

    Feb 22, 2017 09:27AM PST
  • Pet Directory - known issues

    Below is a list of known issues with our new Pet Directory feature. Our Engineering team is already aware of these issues, and is working to resolve them as qui...

    Jun 06, 2017 10:42AM PDT
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