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Not receiving emails from Nextdoor

Last Updated: Apr 10, 2017 05:24PM PDT

If you're seeing a red warning banner across the top of your screen stating that Nextdoor is having trouble delivering email to your address, please follow these instructions to resume your email delivery

If you're not seeing a red warning banner, but you're no longer receiving emails from your Nextdoor neighborhood, follow the steps below to eliminate possible causes of the issue.

  1. Check your spam or junk folder. Unfortunately, email providers sometimes mark messages from mailing lists as spam. If you do locate a Nextdoor email in your spam or junk folder, removing the spam label or marking the email as "not spam" may help to prevent Nextdoor emails from being marked as spam in the future.
  2. Visit your neighborhood newsfeed to see if messages have been posted recently. A lull in neighborhood activity can sometimes be mistaken as an email delivery issue. If no messages have been posted since the last time you received an email, consider posting a message yourself to get the discussion going again.
  3. Check your Nextdoor email settings. Review your current preferences on the Email Settings page to ensure that you're set to receive all of your desired post categories.
  4. Follow up with your email provider. If, after we clear a flag on your account or confirm that there aren't any issues with your account, you continue not to receive emails, you should reach out to your email provider directly for further investigation. Email providers will sometimes drop messages entirely (rather than bouncing them), if they view those messages as spam. If you're unable to resolve the issue with your email provider, you might also try using an email address from another provider, at least temporarily. You can update the email address where you receive posts on the Account Settings page.


What is that red banner saying Nextdoor can't send me email?

Last Updated: Apr 10, 2017 05:24PM PDT
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